About Clincy

What Clincy does

Clincy is an AI treatment coordinator for dental practices. It follows up with patients by text, helps them work through questions about recommended care, costs, insurance, and payment options, and connects the conversation with an appointment in the practice management system.

The same approach covers unscheduled treatment, specific treatment types, overdue recall, inactive patients, missed or canceled appointments, and practice campaigns. Each workflow uses the practice's patient-selection rules, approved messages, and scheduling preferences.

Who builds it

Clincy is a product of Clinsight (https://clinsight.ai), a company building software for independent clinics. The founding team and engineers are listed on the team page, the companies we build alongside are on the partners page, and the funds backing the company are on the investors page. The company operates from California, United States.

AI follow-up with human support

Consistent outreach is one part of treatment coordination. Understanding what a patient needs next is another. Clincy combines personalized messaging with human support for conversations that need judgment, sensitivity, or clarification. Clinical decisions stay with the treating provider, and individual financial or coverage questions need the appropriate practice contact.

Connected to your practice

Treatment plans, appointment history, patient preferences, and scheduling rules give a conversation its context. Discuss your PMS and configuration with the team so the workflow reflects how your practice books and manages care. The Open Dental guide covers those records and scheduling considerations, and the SMS guide explains two-way patient communication.

Where to read more

Start with unscheduled treatment follow-up, patient reactivation, and recall versus reactivation. The templates offer practical messages and reference material for the front office, while the role guides explain the workflow from the coordinator, manager, and owner's perspective.